Workshops - 2019

Capgemini's "Customer Experience in the Age of Instant Gratification"

30th, September   11:30 AM | 2.5 Hours

Capgemini's "Customer Experience in the Age of Instant Gratification"

We live in the age of Instant Gratification, which is triggered by Experiences that make our life easier well beyond our own expectation. We, as Customers are looking for a better experience in every aspect of our life and delivering such experiences is much challenging task for any enterprise. So how do enterprises get ready to deliver a better experience every day to their customers? What kind of opportunities and challenges do businesses face to build these exceptional Customer Experiences? How some of leading businesses have transformed to live up to this expectation? ….. to know all this and more join us as in the workshop (Maybe you will experience something new, something exceptional)

Speaker Profile: Mr. Darshan Shankavaram

Mr. Darshan Shankavaram is currently the Executive Vice President of Digital Service Line at Capgemini. He completed his MS in Software and Telecommunications from Illinois Institute of Technology. He has an experience of 25+ years spread across leading companies such as Larsen & Toubro, Infosys and now Capgemini. He has worked extensively in the NextGen areas of Digital, Mobile, Telecom, Wireless, Wireline and Media. He strives to help his clients explore new frontiers of customer experience and keep the digital wave going through his critical insights into customers’ digital business needs. 

Speaker Profile: Mr. Naresh Khanduri

Mr. Naresh Khanduri is the Senior Director of Digital Customer Experience at Capgemini. Before Capgemini, he was associated with Accenture and Wipro, apart from having co-founded ttatva Innovation Labs. At Capgemini, Mr. Naresh leads the Innovation and Strategy team (Digital Commerce Solution), that is responsible for making the exceptional end consumer experiences. He is responsible for making the overall e-commerce strategy and choice of products that make the most viable solution. Mr. Naresh has completed his B. Tech and M. Tech from the Institution of Electronics and Telecommunication

Price: Rs. 1200

This workshop cannot be purchased individually.

It is available under the following packs:

M A Ambiga Devi

Phone: 9488920019

 

Nilesh Agarwalla

Phone: 9726571631

 

Omkar K Puranik

Phone: 9930575215

 

Mail: workshops-trbs@iima.ac.in

Please note that no Refunds or Replacements will be possible post the purchase of workshops.


1. Will we get a certificate for the Workshop? If yes, who will be issuing them?

Yes, a certificate will be awarded to all Workshop participants. It will be issued by the institute and contain the name of the organisation conducting the Workshop. Participants registering for Workshop Packs will get a separate certificate indicating their participation in the Workshop Packs.

 

2. Will the Workshop timings overlap with each other?

No, the Workshop timings will not overlap with one another.

 

3. What is the duration of the Workshop?

The Workshop will be for 2 and a half hours.

 

4. Who are the speakers for the session? Is TRBS going to mention it on the site?

The name of the speakers will be announced on the website at http://iima-trbs.in/Workshops/

 

5. Is the Workshop only for college students?

No, the Workshop is open to everyone. Working professionals can also attend the Workshop.

 

6. Does the Workshop cost include accommodation or food?

No, the Workshop cost doesn’t include accommodation or food. The accommodation has to be booked separately.

 

7. What is the cost of accommodation? Does this include food? Who can avail of the accommodation?

The cost of accommodation can be found at http://iima-trbs.in/accommodation/. This cost doesn’t include food. However, meals can be availed from any of the campus outlets at the participants’ expense. Only those who registered for the Workshop can avail the accommodation from campus.

 

8. Can the Workshop participants attend other activities conducted during TRBS? 

The Workshop participants can attend other activities conducted during TRBS provided that they do not clash with your Workshop timings.

 

9. Can I register for anyone else from my ID to participate in the Workshop?

It's not allowed to register for anyone else using your ID. Entry to the Workshop venue will only be allowed for the person to whom the ID belongs.

In case of bulk booking please contact workshops-trbs@iima.ac.in



PS: Content, topic and the organiser of the workshop are subject to change in case of unforeseen issues.

Price : Rs 1200.00
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